How Dayforce Flex Work marks a new dawn in frontline workforce management

Exceptional service is key to success, and that starts with your frontline workforce. But managing this workforce is more complex than ever. Companies everywhere are striving to balance their changing labor needs with the evolving needs of their workers, all while providing that smooth experience for their customers.  

So, how do you deliver on quality service when your staffing needs are in constant flux? The solution is having a frontline workforce that flexes with you. Companies are going beyond traditional full-time and part-time employees to augment their staffing with contingent workers. This gives them the flexibility to scale their workforce on demand while empowering workers to work on their own schedule.  

But adding contingent workers to the mix shouldn’t add excessive complexity – that’s why we’ve built a solution that helps make finding and managing these workers easier. We use technology to quickly match available workers with open shifts, enabling companies like yours to keep delivering exceptional service.   

The magic of an on-demand talent marketplace 

Enter Dayforce Flex Work, the HCM solution that’s helping change the game for frontline workforce management. Flex Work is designed to help companies like yours tap into an on-demand network of vetted W-2 workers in your area. Post shifts to the online marketplace, and our technology will quickly match you with available workers. 

Flex Work empowers companies to build networks of talent, like favorite workers or groups of past alumni, retirees, and seasonal workers who have experience with your company. Building a trusted talent pool within Flex Work allows you to keep working with talent you know and trust on a casual basis, helping give both you and your workers ultimate flexibility. 

Flex Work is an end-to-end solution – we take care of key administration tasks so you can more easily take advantage of a gig workforce with less complexity. Flex Work is helping revolutionize how we work, being recently named the 2025 HR Tech Award winner for the category of Talent Acquisition: Best Frontline-Focused Solution by Lighthouse Research & Advisory.

Flex Work was designed for frontline managers, helping them reduce their use of cumbersome tools while cutting down on unanswered phone calls and emails. Managers are empowered to post shifts, action their schedule, approve time, and provide worker feedback – all from within the Dayforce platform. They get a front row seat to their fill rates and analytics in real-time, and the simplicity of our tool helps them focus more of their attention on high-value strategic work.

How Flex Work is changing the game 

From what we’ve seen working with some of the world’s largest organizations, here are some of the top ways Flex Work can help make a difference for you: 

Empowering frontline managers: Give your managers a simple yet powerful on-demand talent platform. Empower them to staff up their teams fast with available talent. With self-service tools to help them scale on demand, they’ll be able to focus on their strategic goals with more confidence in their day-to-day staffing levels. 

Leveraging trusted talent: Saying goodbye doesn’t need to be forever. Flex Work helps companies keep working with churned talent on a casual basis. Bring back people who are trained and know your business – like alumni, retirees, and past seasonal workers.  

“Flex Work allowed us to re-engage past employees and retain their valuable talent. It was easy to implement, even during our bustling year-end, and we’re excited about the positive impact it’s had on our operations.” 

-Garrett Cox, SHRM-CP (HRIS/Talent Management) at Buehler’s Fresh Foods* 

Quick activation and scaling: Flex Work allows companies to quickly expand their workforce by bringing in pre-vetted workers who already know the ropes – potentially helping save you tons of time and effort. 

Saving on overtime costs: Using pre-approved talent can help you fill those last-minute gaps with less need to resort to expensive overtime hours. 

Streamlined seasonal staffing: Flex Work helps you make onboarding and offboarding seasonal workers a breeze, keeping them engaged and ready to jump back in when needed. 

A unified HCM approach: When you partner with one vendor for your HCM needs, it makes work life better by helping create a smooth experience for everyone involved. Activating Flex Work on the Dayforce all-in-one people platform means you'll have visibility into the cost and performance of your total workforce across full-time, part-time, and contingent workers.  

Flexibility for everyone 

Flex Work is helping revolutionize the staffing experience not only for companies but for workers as well. It provides a new opportunity that blends the best of the gig and traditional workforces. It gives workers the chance to build their own schedules and, with the help of Dayforce Wallet, even access their earned wages as soon as they complete a shift. With transparency in shift details, Flex Work also empowers workers to make informed decisions.

Different from other gig platforms, it classifies workers as W-2 employees, meaning they experience many of the benefits of being a traditional employee. And with our talent pool, we also give workers the opportunity to keep working with past companies they love on a flexible basis – picking up shifts at times that work for them.  

A compliance-first mindset   

Managing the contingent workforce doesn’t have to be so complex. As a leader in compliance, Dayforce helps our customers navigate this changing space. Some employers might hesitate at the compliance implications of an on-demand talent marketplace, but Dayforce Flex Work is ideally suited to help support them in this area. It will empower you to reap the full rewards of a flexible workforce while also helping you manage compliance.  

The path forward  

Adopting a single people platform that integrates full-time, part-time, and temporary workers can help you gain a complete view of your workforce, increase your agility, and plan more effectively for shifting seasonal demands and skills gaps. You can operate with confidence knowing you have a bench of available workers who can quickly accept applicable shifts.

Empower your team with a solution that makes finding and managing contingent workers easier. Join the forefront of workforce management and learn more about how Dayforce Flex Work can help you transform your frontline operations.  


*How Buehler’s Fresh Foods unlocked a better employee experience with AI