Customer Story

The Hanover Insurance Group claims the future of work

The property and casualty insurance company invests in growing its people with Dayforce.
  • Improved employee experience for 4,300 employees

  • 100%

    adoption of Dayforce across the organization

  • Increased efficiencies for the HR team


The Hanover Insurance Group is one of the largest insurance companies in the United States and has underwritten property and casualty insurance for over 150 years. Based in Worcester, Massachusetts, The Hanover Insurance Group employs 4,300 people.


Worcester, Massachusetts, U.S.

The battle for talent within the financial services industry is fierce. Changing consumer behaviours, big data, workforce automation, and market disruption all contribute to the competitive labour market. Companies must adapt and transform to remain competitive, which is exactly what The Hanover Insurance Group has done.

“We continue to further enhance our workforce and modernise our work practices,” says Elena Patronas, VP of HR at The Hanover. “Today, people are looking for a place that is more flexible, inclusive, diverse, and equitable – a place where they can grow their career and thrive – all things that are important elements of our culture at The Hanover.”

The Hanover is one of the largest insurance companies in the United States and has underwritten property and casualty insurance for over 150 years. Based in Worcester, Massachusetts, The Hanover employs 4,300 people.

One of the many ways The Hanover retains top talent and draws in new talent is through its effective use of technology, including Dayforce HCM. By employing relevant technology, The Hanover has been able to improve the employee experience while giving the company an edge in the battle for talent. 

“Integrated technology is expected of us,” says Cilsy Harris, CIO of Corporate and Enterprise. “Not having technology in place says you’re not here for the next generation of the workforce.”

Investing in people

The Hanover has partnered with Dayforce for over 10 years, referring to Dayforce as its “ecosystem” for a variety of employee-related tasks.

Dayforce is used for managed payroll, time and attendance, recruiting, onboarding, performance, compensation, and engagement. Having a single, integrated HCM solution is just one of the reasons The Hanover has been able to rise to the demands of the modern workforce and retain top talent. 

“When looking at the future of work, HR technology is key to enabling a positive employee experience,” says Patronas. “Dayforce contributes to attracting and engaging our talent by helping us provide managers and employees with tools and information to manage their work experiences.”

Company-wide adoption

As The Hanover has expanded its use of Dayforce over the past few years, it has achieved 100% adoption of the platform across the company. This widespread adoption has increased the HR team’s efficiency, allowing for all employee data to be stored in one place. 

“Having technology to make my job more efficient is very important to me, and it shows we are progressing forward,” says Colleen Ellsworth, Director of Innovation Development. “Dayforce is a system we use on a regular basis.”

Customer-led innovation

Looking forward, The Hanover will continue to provide feedback and partner with the Dayforce team to improve the technology through first-hand experience.

“The relationship we have with Dayforce is a very solid give-and-take. We spend lots of time identifying what our priorities and challenges are, and Dayforce works to understand and serve up solutions aligned to our needs,” says Patronas. “We look at things from both a short- and long-term perspective – not only what the tool can do for us today, but what we need to build for the future. Change and disruption is a constant in human resources and having a partner like Dayforce allows us to evolve our capabilities and practices to meet the needs of the future workforce.”

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