Answers to Frequently Asked Questions (FAQs)

Dayforce App

My company doesn’t use Dayforce. Can I still use the Dayforce mobile app for myself?

Unfortunately, no. The Dayforce HCM mobile app is only available to Dayforce HCM customers and their employees.

What company ID should I use to log in to Dayforce?

Company IDs differ from your employee number and user name, which are specific to each individual user. Your employer will be able to provide your company ID, which is unique to your organization. For the Dayforce mobile app, please check with your employer before downloading the app to see if they have activated the mobile option.

What information is stored on my phone when I use the Dayforce Mobile app?

Only your Company ID and username are stored. Your password is not stored on your device, with the exception of Apple devices that support Touch ID. If you use Touch ID, then your password is encrypted and stored on your device. The Dayforce mobile app does not store any other information on your device. See the privacy policy for complete details. For more information about Touch ID security on Apple devices, visit http://support.apple.com/en-us/HT5949.

Why isn’t a particular feature available on the mobile app?

There are two possible reasons for this. First, some of the features on the mobile app support less functionality than the desktop version, or are not available on mobile. Second, administrators can enable or disable features on the mobile app as necessary. For more information about which features have been enabled for your organization, contact your manager or system administrator.

What is a verified email address in Dayforce Mobile app?

When you add an email address to your employee record in the main application, the application automatically sends an email to that address. Once you have clicked the verification link in that email, your email address is considered verified.

Note: Verification URLs expire after 24 hours. If you need a new URL, contact your manager or system administrator to re-verify your email address.

How do I reset my Dayforce mobile app password?

If you are not logged in to the app, reset your password by tapping Forgot Password on the login screen. If you are logged into the app, tap the Reset Password button or menu item in the My Profile feature.

Note: If the app does not display Reset Password, you have not been granted access to reset your password. Contact your manager to reset your password for you.

Are there differences between the iOS and Android Dayforce mobile app versions?

While there are differences in the look and feel of some features, both platforms have the same features and functionality remains the same.

How do I change my time display from the 12-hour clock to the 24-hour clock in the Dayforce mobile app?

Time formats are configured by your administrator in the System Administrator > User feature of the main application. Once configured, both the main application and mobile app will display times using the standard 24-hour clock.

Who in my company should I contact for support with the Dayforce mobile app?

Ask your manager or system administrator for help with mobile app support.

 

Current or past earning statement and direct deposit FAQs

How can I find my hours worked for past pay periods?

Contact your employer's HR or payroll department for help accessing your company's payroll records. In addition, you can check your employer's intranet or HR portal for resources and links.

I am having problems logging in to view my earnings statements. Who can I call?

Contact your employer's HR or payroll department for help with accessing your earnings statements. In addition, you can check your employer's intranet or HR portal for resources and links.

How can I find out what my payroll deductions are?

Contact your employer's HR or payroll department for help with accessing your payroll records. In addition, you can check your employer's intranet or HR portal for resources and links.

Who do I contact to update my direct deposit information?

Contact your employer's HR or payroll department for help with updating direct deposit information. In addition, you can check your employer's intranet or HR portal for resources and links.

Who do I contact to get access to my earnings statements for a legal matter?

Contact your employer's/former employer's HR/Payroll department for help accessing the specific process that has been set up for your company. Check the company intranet or HR portal for resources and links.

 

T-4s and tax documents

How do I access my T-4?

For help accessing both current-year and past-year T-4s, your best source is your employer's HR or payroll department. In addition, you can check your employer's intranet or HR portal for resources and links.

How do I change the address where my T-4 will be sent?

Contact your employer's HR or payroll department for help changing the address on your T-4 statement. In addition, you can check your employer's intranet or HR portal for resources and links.

How do I access my T-4 information online?

Contact your employer's HR or payroll department for help accessing your T-4 statement online. In addition, you can check your employer's intranet or HR portal for resources and links.

How do I download my W-2 information?

Contact your employer's HR or payroll department for help downloading your T-4 statement. In addition, you can check your employer's intranet or HR portal for resources and links.

 

Pension FAQs

I'm a retiree. How do I get help with my Control Data or Ceridian pension?

Please email BenefitsGlobal@dayforce.com for assistance with your Control Data or Ceridian pension.

 

Logging and password reset FAQs

How do I access my timecard or find the link to report my time?

Contact your employer's HR or payroll department for help accessing the specific timecard site that has been set up for your company. In addition, check your employer's intranet or HR portal for resources and links.

How do I get into employee self-service?

Contact your employer's HR or payroll department for help accessing the specific employee self-service site that has been set up for for company. In addition, check your employer's intranet or HR portal for resources and links.

I need my employee self-service password reset. Who do I call?

Contact your employer's HR or payroll department for a password reset or reminder for your company's employee self-service site. In addition, check your employer's intranet or HR portal for resources and links.

I am having problems logging in to my timecard. What do I do?

Contact your employer's HR or payroll department for help accessing your company's timecard or time reporting site. In addition, check your employer's intranet or HR portal for resources and links.