Table of Contents

Policy Overview

Dayforce is committed to excellence in serving all customers, including people with disabilities, and to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration, equal opportunity and supporting interactions between Dayforce and members of the public that are considerate and welcoming to those with disabilities. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under applicable provincial accessibility laws. 


We communicate with people with disabilities in ways that take into account their disability.

Service animals & support persons

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruptions & emergency information

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Dayforce will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Dayforce is committed to providing customers with publicly available emergency information in an accessible way upon request. We also provide Dayforce employees with disabilities with individualized emergency response information when necessary.

Training for staff & accessible employment 

Dayforce provides training to employees based in Canada and managing employees in Canada, including those involved in the development of policies, plans, practices and procedures related to the provision of our services. Information is provided to employees as part of new hire training and includes:

  • An overview of the applicable provincial accessibility laws and the requirements of customer service standards
  • Dayforce's Accessible Customer Service Policy & Multi-Year Plan
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use any assistive devices that are available on-site or otherwise that may help with providing services to people with disabilities
  • What to do if a person with a disability is having difficulty in accessing Dayforce's services

As an employer, Dayforce is committed to fair and accessible employment practices.

We notify the public and Dayforce employees that accommodations are available to people with disabilities during the recruitment and assessment processes and when people are hired. We ask candidates to advise of how Dayforce might be able to support their participation in these processes and advise that we will work with candidates to ensure any planned interviews are accessible and accommodation is provided.  

Dayforce works collaboratively with individuals who require accommodation plans or return-to-work plans after having been absent due to a disability.

Dayforce has documented processes to support individual accommodation plans and return-to-work plans and has examined the accessibility of our performance management, career development and redeployment processes.

Information and Communications

Dayforce is committed to meeting the communication needs of people with disabilities. We receive feedback from people with disabilities to determine whether their information and communication needs are being met. We respond in a timely manner to all requests to make publicly available information accessible.

Dayforce uses a combination of automatic assessments and manual assessments to support conformance with WCAG Level AA standards. Web content is reviewed to ensure it provides information in clear language, with appropriate contrast, alternate text for images and keyboard navigability.

Dayforce has ensured that existing feedback processes are accessible to people with disabilities by including three methods to reach out to us.

Feedback process

Customers who wish to provide feedback on the way Dayforce provides services to people with disabilities can call Customer Service at any of Dayforce's locations, visit our website at or email to submit comments electronically, or by contacting

Please Note: Although Dayforce development supports navigability for all users, our products are not, themselves, subject to WCAG conformance. We would be interested in any feedback you might share regarding your experience using various screen readers / assistive devices with our products.

All feedback will be directed to Dayforce’s Legal Department. Customers and employees can expect to receive a response within 2 business days.  


Questions or comments regarding this policy can be directed to

Reports of policy violations can be submitted to your manager, Human Resources or anonymously via EthicsPoint.

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