Accessibility

Policy Overview 

Dayforce is committed to excellence in serving all customers, including people with disabilities, and to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration, equal opportunity, and supporting interactions between Dayforce and members of the public in ways that are considerate and welcoming to those with disabilities. We are committed to meeting the needs of people with disabilities and strive to do so by preventing and removing identified barriers to accessibility and meeting or exceeding the accessibility requirements established by applicable laws.  

Communication

Dayforce offers accommodations to support equal access to our communications, taking into consideration identified disabilities.

Service animals & support persons

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruptions & emergency information

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Dayforce will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. 

Dayforce is committed to providing customers with publicly available emergency information in an accessible way upon request. We also provide Dayforce employees with disabilities with individualized emergency response information when necessary. 

Training for staff & accessible employment  

Dayforce provides accessibility training to employees, including those involved in the development of policies, plans, practices and procedures related to the provision of our services. Information is provided to employees as part of new hire training and includes:
  

• An overview of the applicable accessibility laws and the requirements of customer service standards
• The Dayforce Accessibility Policy
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• How to use any assistive devices that are available on-site or otherwise that may help with providing services to people with disabilities
• What to do if a person with a disability is having difficulty in accessing Dayforce's services

As an employer, Dayforce is committed to fair and accessible employment practices.

We notify the public and Dayforce employees that accommodation is available to people with disabilities during the recruitment and assessment processes and when people are hired. We ask candidates to advise of how Dayforce might be able to support their participation in these processes and advise that we will work with candidates to ensure any planned interviews are accessible and accommodation is provided.

Dayforce works collaboratively with individuals who require accommodation plans or return-to-work plans after having been absent due to a disability.

Dayforce has documented processes to support individual accommodation plans and return-to-work plans and has examined the accessibility of our performance management, career development and redeployment processes.

Information and Communications

Dayforce is committed to meeting the communication needs of people with disabilities. We receive feedback from people with disabilities to determine whether their information and communication needs are being met. We respond in a timely manner to all requests to make publicly available information accessible.

Dayforce uses a combination of automated assessments and manual assessments of our web and mobile applications, targeting conformance with WCAG 2.1 Level AA. Web content is reviewed to ensure it provides information in clear language, with appropriate contrast, alternate text for images and keyboard navigability.

Feedback process

Customers who wish to provide feedback on the way Dayforce provides services to people with disabilities may do so by:

• Calling Customer Service at any of Dayforce's locations,
• Visiting our website at https://www.dayforce.com/ca/contact,
• E-mailing accessibility@dayforce.com to submit comments electronically, or
• Contacting ethicspoint.com.

Please Note: Although Dayforce development supports navigability for all users, our products are not subject to WCAG conformance in all jurisdictions. We would be interested in any feedback you might share regarding your experience using various screen readers / assistive devices with our products.

All feedback will be directed to Dayforce’s Legal Department and Accessibility Team. Customers and employees can expect to receive a response within 2 business days.

Questions

Questions or comments regarding this policy can be directed to accessibility@dayforce.com.

Reports of policy violations can be submitted to your manager, Human Resources or anonymously via EthicsPoint.