What Dayforce users say about customer satisfaction

At Dayforce, we spend a lot of time talking to customers about their challenges. And we don’t have to tell you there’s no shortage of difficulties in this business climate. The silver lining is that we use these conversations to help us decide where to innovate to help our customers stay competitive and deliver value to their own customers.  

Here are a few of the tough challenges facing our customers and how technology is helping them achieve simplicity at scale. 

Outsmarting complexity with continuous innovation 

The world of work is complicated these days. Keeping track of compliance complexity from all the changes across local jurisdictions is challenging. Then, add ever-changing customer behaviors and employee expectations into the mix. It’s really become a nonstop balancing act for leaders—and there are no signs of it letting up.  

Jeanne Pierce, HR Director for the Dallas Cowboys, relates. “I see Dayforce as a partner we can rely on to give us a cutting-edge product and listen to our needs. I think the most compelling argument I have in favor of Dayforce is not only is it a single solution, but it’s constantly evolving, and it’s something where you get the support that you need to really make sure it makes an impact on your team.” 

Meeting employee expectations with user-friendly tech  

Picture this: Your company spends a lot of time and money implementing new HR tech, only for you to discover that it’s become the butt of breakroom jokes. Employees either can’t access it on a mobile device or can’t stand its clunky navigation. And, of course, no one wants to use it. It happens way too often. 

“The workforce nowadays expects that they’re able to access their information at their fingertips, and we want to meet that expectation,” shares Nichol Trueman, Head of Safety, People, and Culture at Harris Farm Markets. “Being able to put the system in their hands on their mobile phone so that they can clock in and out, set their availability, check their roster, check their pay slips, and complete training is incredibly powerful, and it increases the number of people that are using the platform.” 

Bypassing roadblocks with expert help at every step 

It might not be rocket science or brain surgery, but it’s mission-critical for businesses to ensure people get paid on time and that their rosters work with their real lives. In today’s world of work, technology often does the heavy lifting in those areas—until it doesn’t. And when that happens, you need help, fast.  

When asked about working with Dayforce, Gina Carvalho, VP of Human Resources at Hawaii State Federal Credit Union, said: “This is the best partnership we’ve had in my 30 years of working at Hawaii State FCU. The partnership is so wonderful because of that level of engagement we have with the Dayforce team, and their personal commitment to always wanting to be there for us. It goes beyond words. They’re not just a vendor to us, they’re like family.” 

Driving value more quickly by partnering for success 

Two things are currently skyrocketing: technology complexity and the pressure to quickly drive value from implemented systems. At the same time, many organisations struggle to find the time to identify what tech they need, how to implement it, and how to manage and enhance it.  

Enter the Dayforce Partner Network. Our customers’ reviews of our partners on the review platform Raven Intelligence show they’re very satisfied with the relationship – with 96% saying they would hire their partner again. In their review comments, customers praised their partners for delivering projects on time and budget, having a “willingness to get things done without red tape,” and being “very knowledgeable and pleasant to work with.” 

If you want to see our ultimate celebration of Dayforce customers, don’t miss Dayforce Discover 2025. It’s our annual flagship conference experience where you can discover new connections, solutions, and opportunities – and see how much our customer community matters.