Supercharge your workforce with the unique power of Dayforce Co-Pilot

When it comes to generative AI assistants and the business value they can deliver, the world has gotten pretty... noisy. At Dayforce, our conversations with customers have helped us cut through this noise to identify three key requirements for AI assistants to help create real value right now: 
 

• They need to offer helpful, reliable answers to a wide range of user questions spanning the entire HCM lifecycle. 
• They need to help elevate the employee experience, increase organisational agility, and boost efficiency.  
• They need to embody ethical, responsible governance. 

These must-haves are what inspired us to build Dayforce Co-Pilot, an interactive virtual assistant that supercharges your workforce by helping users automate certain clearly defined tasks and by serving as a hyper-personalised employee guide. It also happens to be unique in its ability to meet the three key business needs we mentioned above.  

Here’s how. 

Unlock greater AI value in a single HCM environment 

AI is only as reliable as the data it processes. In a disjointed and disconnected HCM tech stack — where recruiting, payroll, performance, and benefits exist in separate systems — AI has to pull from inconsistent data sources, which can lead to incomplete or conflicting answers. Application programming interfaces (APIs) and integrations may connect systems, but they don’t resolve discrepancies in data accuracy or updates. The more systems you use, the more complexity, burden, and risk is often involved. That’s where Dayforce Co-Pilot stands apart. Operating on the foundation of the Dayforce platform’s single HCM system, it delivers not just answers, but a single source of truth for questions spanning the HCM lifecycle. 

Need to check your next payday, compare past paychecks, or track year-to-date earnings? Dayforce Co-Pilot will help provide quick, useful answers because everything from pay to time to HR and benefits can be found in one system. Want to escalate an issue, create a case, or contact HR? Dayforce Co-Pilot is designed to support these actions within a single conversation without asking you to switch systems or repeat information.* 

And it doesn’t stop there. Dayforce Co-Pilot can handle a wide range of other workforce questions like: 
 

• How can I update my shift availability? 
• How much vacation do I have left? 
• Where can I find my year-end tax forms? 

Other AI assistants can struggle with this range of requests because the data they’re searching for is scattered across multiple systems. But Dayforce Co-Pilot goes beyond retrieving information — it generates meaningful insights and original content.

“One day, an employee came up to me and said he had a conversation with Co-Pilot about [one of our employee benefits]. He said he’d learned more about it in that conversation than he had in all the sessions he’d attended about it. Co-Pilot is great at providing answers in a way that’s easy, digestible, and personalised.”   

- Garrett Cox, HRIS and Talent Management, Buehler's Fresh Foods 

On the recruiting side, for example, it can help analyse which of your company’s job descriptions have attracted top talent in the past and refine them to better match the skills your company needs. It can even help automatically generate a new job requisition from scratch for your review that reflects these insights. 

At the end of the day, AI is only as powerful as the system behind it. With Dayforce Co-Pilot, you get more than just an AI assistant — you get an intelligent, connected experience that helps you work smarter, faster, and more confidently. 

Transform your people experience to make work life better 

It’s worth emphasising how transformative a best-in-class AI assistant like Dayforce Co-Pilot will be for your workforce – especially when you consider what life may be like without such a tool.  Many of the AI assistants out there have been designed as standalone solutions. But we created Dayforce Co-Pilot with the Dayforce HCM platform’s overall web and mobile experience in mind, helping boost the user experience – along with your organisation’s efficiency and agility – in the process.  

Imagine you’re running an organisation in the hospitality sector with thousands of frontline workers. With Dayforce Co-Pilot, employees have a 24/7 resource to answer questions about their pay, help create service requests for HR, or identify their remaining vacation days in one place by using natural language from the same, single Dayforce mobile application. Without an assistant like Dayforce Co-Pilot, they may have to constantly ask teammates, HR, or their managers for this information, which draws everyone’s attention away from strategic priorities. Without a single HCM system and experience, their AI assistant may only be able to answer questions about a single part of your employee experience (i.e., pay, time off, company policies, but not all three), or they’ll need to use yet another mobile application for a specific question. With Dayforce Co-Pilot, there’s no trade-off. Because it operates within a single system and was purpose-built for that system, it can access key information employees need to know — as long as you’ve granted it permission. 

On top of these benefits, the Dayforce HCM platform provides your HR team a clear way to upload new information for Dayforce Co-Pilot to use when responding to user questions. Your team can do this by importing new data and documentation into Dayforce Hub – a central portal in the Dayforce platform where you can share company news and where employees can access key services and information. If your HR team has an updated holiday calendar, new policy, or important news you'd like to communicate to employees, the Dayforce platform offers a helpful way to import this information and grant Dayforce Co-Pilot the ability to use it when responding to user queries. 

Having a dedicated tool for these everyday tasks might seem like a small thing, but it has huge benefits for your company’s efficiency and culture. Our 15th Annual Pulse of Talent global research study found that the employees happiest with their company culture were 2.5x more likely to have access to self-service tools that help them quickly answer HR questions.

“We always try to replicate that experience of knocking on HR’s door. A Crewmember has a question and gets that information sent right back to them on their phone because we’ve interspliced information from our company intranet into Co-Pilot. There’s no set-up for the hub at all on their end.”  

-Brett Byers, Director of People Services, OTG Management** 

Employees can waste hours every year searching for information within their company, which keeps them from doing the work they’re meant to do. Dayforce Co-Pilot empowers them to get the answers they need — quickly, easily, and on their own — so they can focus on what truly drives value for your business. 

Operate with confidence through ethical, responsible AI 

Not all AI assistants are created equal. They might also not all be ethical. That’s why Dayforce follows a unique, industry-leading set of AI ethics principles, which include: 
 

• AI by choice: We empower customers to restrict their AI capabilities, helping them manage compliance in regulatory environments that limit AI usage.  
• Privacy by design: We don’t train our AI with public models. We use privately hosted large language models (LLMs) to help ensure the security of your data while providing users with clear citations on where your company information is being sourced from.  
• Answers and summaries: Dayforce Co-Pilot summarises the content stored in your company’s internal knowledge base (but only what you choose to expose to the AI).  

In a world where compliance is so important – and complex – Dayforce is also uniquely positioned to help, scoring highest in both North American Compliance Suite 1,000-2,500 and North American Compliance Suite 2,500+ Use Cases in the 2024 Critical Capabilities report for Cloud HCM Suites for Enterprises with 1,000+ Employees. As a recognised leader in compliance, we strive to maintain the highest standards, including helping ensure your data is secure and subject to strict data governance.  

Moving forward 

There you have it – three clear areas where companies can help achieve predictable gains in efficiency and agility starting today with the unique value of Dayforce Co-Pilot. When you empower each of your employees with a dedicated virtual assistant and a unified HCM system, you can help every single person do the work they’re meant to do. That’s the difference between a workforce that feels bogged down by administrative tasks and one that operates at its full potential. With Dayforce Co-Pilot, AI isn’t just an add-on — it’s a competitive advantage, helping your people stay focused, productive, and ready for what comes next.  

*The use cases highlighted in this paragraph describe Dayforce Co-Pilot functionality that is slated to become available in future releases. 
** How hospitality management chain OTG boosts engagement with its frontline workforce

This blog contains forward-looking statements that involve a number of risks and uncertainties. Statements that are not historical facts, including statements regarding the impact of the availability of Dayforce products and features, and our expectations, hopes, intentions, or strategies regarding the future are forward-looking statements. Forward-looking statements are based on management's beliefs, as well as assumptions made by, and information currently available to, management. Because such statements are based on expectations as to the future and are not statements of fact, actual results may differ materially from those projected. These forward-looking statements are not guarantees of future performance and speak only as of the date hereof, and, except as required by law, we undertake no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise. 

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