Customer Support
At Dayforce, we believe that providing proactive customer support is central to ensuring you continue to maximize the value of your Workforce Management solution. We know that it’s not enough to simply respond and provide solutions when asked. We are committed to ensuring your systems and solutions are running optimally long before you need to ask for help.
Of course, when you need help, our team of passionate and experienced Workforce Management professionals are ready to provide you with the immediate, efficient and accurate solutions that you need – 24 x 7, 365 days a year.
Our support services include:
- Access to highly trained support specialists 24x7, 365 days a year
- Online, self-service support portal available 24x7, 365 days a year
- Toll-free support hotline
- Commitment to incident response targets
- Implementing product upgrades and releases
- Technical bulletins and product news
- Incident and infrastructure monitoring 24x7, 365 days a year
- FAQ and Knowledge base access
- Remote and onsite assistance
- Support training, best practices and tools