Our company continues to provide you with expert support to ensure your success long after you go live. We have built in a basic level of support into each Dayforce subscription. Our customer support representatives are trained to help you maximize your investment in a variety of ways.
We offer two levels of support to meet the varying needs of companies.
Basic Support
Dayforce Basic Support provides clients with multi-access service options for our Planning, Scheduling, Task Management and Time and Attendance modules. Support includes web, email and phone support, online ticket management, a product and best practice knowledgebase, access to documentation, remote support and more. Our support agents are cross-trained and understand how to support your real-world scenarios.
Premium Support
Dayforce Premium support offers you valuable acceleration in response times and increases in support access. Premium support enhances our support services by adding a named Support Representative and extending support times. Premium Support gives you prioritized support from the seasoned support professionals to further drive system adoption and satisfaction.
If you would like more information about Dayforce support options, please contact us at info@dayforce.com.