Utilities
Utilities providers understand that to compete effectively, every dollar spent on operating costs must contribute directly to productivity while simultaneously meeting customer service expectations and maintaining labor compliance. To accomplish this, many utilities providers are discovering the potential of powerful workforce management solutions.
Dayforce can help your organization create the accurate, efficient schedules you require to deliver the quality and reliability of service your customers expect. Dayforce will help you ensure that your schedule includes the correct mix of employees and contractors with the skill set required to get the job done right the first time.
Dayforce can enable your organization to:
Achieve greater visibility and control of labor hours and dollars
- Make your management more efficient and eliminate costly payroll errors
- Achieve greater visibility into the hidden factors that can inhibit workforce performance
- Your organization’s Key Performance Indicators are visible and interactive, allowing you to tightly integrate the strategic planning and labor budgeting processes
Improve customer service consistency and quality
- Track your employees’ progress as they develop new skill sets and reflect their progress in your schedule
- Dayforce helps to ensure that your customers are greeted by technicians with the proper skills and qualifications by making it easy to schedule the correct employees to each shift
Improve employee satisfaction
- Dayforce helps employees and managers track accrued vacation time, providing an interface for requesting and viewing the status of time away from work requests
- Employees and manager can communicate within the application to ensure the employees’ actual hours worked are tracked accurately and compensated appropriately