Client Support Analyst
About Dayforce
Dayforce, the innovator in Workforce Performance Management, enables organizations to integrate corporate performance objectives into the planning, scheduling, and management of their workforce for optimal performance and profitability. Dayforce’s enterprise solutions are delivered on-demand and with latest generation technologies resulting in faster deployments, lower costs, a superior user experience, and a return on investment that is delivered more quickly and more sustainably.
About the Position
Reporting to the Support Manager, the Client Support Analyst (CSA) is responsible for providing Tier 3 application support. Acting as the primary support contact, the CSA will collaborate with client administrators as well as internal Development, QA, and Services teams to champion client priorities and drive Incidents to closure. The CSA will combine strong technical and functional problem solving skills with a keen business sense to deliver top notch client-focused support. In addition to client facing support activities, the CSA will also be involved in back-office application hosting and maintenance.
This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Workforce Performance Management solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Client Support team and thrives in a highly collaborative and fast paced environment.
Job Description
Job Requirements
- Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
- Superior communication, organizational, and problem solving skills
- Proficiency with SQL and an understanding of relational database systems
- Good exposure to object oriented programming
- Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)
- Ability to work flexible hours and a willingness to carry a pager if required
Significant Assets
- Previous client support experience
- Workforce Management domain experience
- C# / .NET / Silverlight
Email your resume to
careers@dayforce.com.
We sincerely appreciate your interest in Dayforce. Only candidates who have been successfully selected to proceed to the first round of interviews will be contacted.