Application Analyst

Toronto, ON

About Dayforce

Dayforce, the innovator in Workforce Management, enables organizations to integrate corporate performance objectives into the planning, scheduling, and management of their workforce for optimal performance and profitability.  Dayforce’s enterprise solutions are delivered on-demand and with latest generation technologies resulting in faster deployments, lower costs, a superior user experience, and a return on investment that is delivered more quickly and more sustainably.

About the Position

Reporting to the Support Manager, the Application Analyst is responsible for delivering business-to-business application support to Dayforce’s enterprise clients. He or she will collaborate with client administrators as well as internal Development, QA, and Services teams to champion client priorities and drive incidents to closure. The Application Analyst will combine strong technical and functional problem solving skills with a keen business sense to deliver top notch client-focused support.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Workforce Management solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Client Support team and thrives in a highly collaborative and fast paced environment.

Job Description

• Leveraging strong analytical and problem solving skills to efficiently resolve incidents
• Providing clients with regular and timely incident updates
• Maintaining the highest level of client satisfaction
• Reproducing and meticulously documenting software defects
• Monitoring, deploying and maintaining client production environments
• Contributing to the support knowledgebase
• Assisting with a wide variety of operational projects including:
  • Technical programming and scripting tasks
  • Enhancing the customer support experience
  • Optimizing internal processes and procedures

Job Requirements

• Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
• Proficiency with SQL and an understanding of relational database systems
• Superior communication, organizational, and problem solving skills
• Good exposure to object oriented programming
• Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)
• Ability to work flexible hours and a willingness to carry a pager if required

Significant Assets

• Previous client support experience
• Workforce Management domain experience
• C# / .NET / Silverlight

We sincerely appreciate your interest in Dayforce. Only candidates who have been successfully selected to proceed to the first round of interviews will be contacted.